Privacy Policy

Our approach

We collect only what we need to run the service, keep people safe, and process payments. We do not sell your data, we do not show third-party advertising trackers, and we do not use your messages or photos to train AI.

What we collect

• Account details: your mobile number (full accounts), first name, gender, date of birth or age, country, city, languages and bio.
• Photos: your profile photo, and a selfie taken during verification.
• Messages and content: private chat messages, photos you send in chats, and messages you post in group rooms.
• Activity: likes, matches, connections, blocks, reports, call records (who called whom, when and for how long, but never the audio or video), and when you were last active.
• Tokens: your token balance and history. Buying tokens is not available yet. When it is, card, UPI and bank details will be handled by our payment processor (Razorpay), and we will receive only a payment ID and status.
• Technical data: your IP address and basic request data, which our servers process to deliver the service, prevent abuse and estimate your country.

Nexelife Host

The Nexelife Host is an automated account run by us, always marked "🤖 Automated". It welcomes new members, answers questions about the app using simple keyword matching, and posts a daily question in public groups. Messages you send it are stored like other chat messages, are free, and are only used to reply to you. It is not a person, and it cannot be liked, called or connected with.

AI friends

AI friends are AI characters run by us, not real people. They are always marked "🤖 AI", appear only in the AI friends section, never in Discover, likes, people lists or member counts, and say they are AI if asked. Chatting with them is free. They cannot meet, call, or exchange contact details. To write a reply we may send the last few messages of your chat with an AI character (and your first name) to our AI provider, Google (Gemini API), which processes them on our behalf. Your chats with real people are never sent to any AI provider.

Guest accounts

A guest account stores only the first name, gender, age, country and city you enter. Guests have no phone number on file and cannot log back in after logging out.

How we use your data

• To create your account, log you in and show your profile to other members.
• To deliver messages, photos and calls between you and the people you chat with.
• To verify that profiles are real, using the selfie check.
• To keep the service safe: rate limits, spam rules, blocking phone numbers and payment IDs in new chats, handling reports, and suspending accounts that break the rules.
• To process token purchases and keep accurate records of them.
• To show offers relevant to your country.

Who can see what

• Other members can see your public profile: first name, age, city, country, languages, bio, verification status and whether you are online. Guests cannot see verified members' photos.
• Your phone number is never shown to other members.
• Private chats are visible only to the two people in them. Our moderation tools cannot open private chats or chat photos.
• Messages in public group rooms are visible to everyone who can open the room. Private groups are visible to their members, who can also see each other's public profile, start a private chat or call each other, and see who is in a group call. Some groups Nexelife runs are listed for everyone: anyone, guests included, can ask to join, and every member of that group sees the request with the person's name, age, city and photo. Guests and verified members can talk in these groups and their calls, but only chat privately with their own kind of account. Moderators can read and remove group messages.
• When you report someone, moderators see the reason and details you give, and the profiles involved.
• Moderators can see your profile photo and verification selfie in order to review your verification.

Photos and encryption

Profile photos, selfies and chat photos are encrypted (AES-256) before they are stored. Chat photos are deleted automatically after a set time (currently 72 hours), and view-once photos are deleted when opened. Your verification selfie is deleted as soon as the review is complete.

Calls

Voice and video calls, including group calls in private groups, connect directly between the browsers of the people in the call using WebRTC. When a direct connection is not possible, the call is relayed through our own server. Calls and shared screens are never recorded. We keep a record of who was in a call and when. Messages sent in the chat during a call are stored like any other chat or group message. If you play Ludo during a call, we store the game (who played, the dice and the moves) so everyone in the call sees the same board.

Service providers

• Razorpay, to process payments, once buying tokens is available.
• Our hosting provider, which runs the servers that store data.
• Offer partners: when you tap an offer you leave Nexelife for the partner's website. We count the click without recording who made it, and we do not send your details to the partner. Their own privacy policy then applies.

Country detection

We estimate your country from your phone number or the country you chose. If neither is available, we look up your IP address in an offline database on our own server; it is not sent to anyone else.

Cookies and local storage

We do not use advertising or analytics cookies. Your browser stores your login token, and an invite code if you arrived from an invite link, in local storage so you stay logged in. Logging out removes the login token.

How long we keep data

• Your account data is kept while your account is active.
• Chat photos expire automatically; messages stay until you or the other person delete them, or the account is deleted.
• When you delete your account, we immediately delete your photos, erase the text of messages you sent, remove your profile and end your chats.
• We keep token and payment records after deletion where needed for accounting, tax and legal purposes.
• Reports and moderation records may be kept to prevent banned people from returning and to meet legal obligations.

Your rights and choices

• Edit your profile at any time from the Me tab.
• Delete any message or photo you sent, for both people.
• Delete your account from the Me tab. This is immediate and cannot be undone.
• Ask for a copy of your data, a correction, or anything else about your data by emailing info@nexelife.com.
• Depending on where you live (for example under India's Digital Personal Data Protection Act, or the GDPR in the EU and UK), you may have further rights, including the right to complain to your data protection authority.

Age

Nexelife is only for adults aged 18 and over. We do not knowingly collect data from anyone under 18, and we remove accounts reported as underage.

Security

We use HTTPS for all connections, encrypt stored photos, keep login sessions revocable ("Log out on all devices"), and limit what moderators can access. No system is perfectly secure, so please use a strong device lock and never share your login code.

International use

Nexelife is available worldwide. Your data is processed on servers that may be outside your country.

Grievance Officer

In line with Indian law, you can reach our Grievance Officer at info@nexelife.com. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.

Changes to this policy

If we make significant changes we will update the date above and, where appropriate, tell you in the app.